Solar Chat Engagement

Increase your conversion and improve customer experience

Web Chat to Solar Appointment:   FlowMedia’s chat engagement agents engage live site visitors with informative information about your product and service as well as key qualifying criteria for your service offering.  Once a site visitor has been deemed a reasonable candidate for your solar programs, the solar agent will engage the consumer on a more indepth call focused on scheduling an onsite appointment or complete remote sale.

Your company website is the front door to your business and with FlowMedia’s new Solar Web Chat offering, you can have a team of solar experts available to engage your site visitors.  Because each solar company is unique, we implement each chat solution specific to the needs of our client. 

FlowMedia’s proprietary solar chat engagement platform adds another layer of conversion opportunities to every web engagement. Like all consumers, solar prospects browse the web to find information on potential solar companies to fulfill their need.   Our solar web chat solution allows you to proactively engage browsers on your website with meaning customer interaction designed to maximize appointment and sales pull through.

Provide sales and customer chat support customized to your specific brand messaging and product information to your website’s visitors
Solar Web Chat
Customer Satisfaction By Engagement Channel

SOME FEATURES OF FLOWMEDIA SOLAR-CHAT ENGAGEMENT INCLUDE

Pro-active engagement: FlowMedia will work with you to define core engagement criteria which will be used to trigger pro-active engagement when site visitors meet the defined criteria. For example, you may want to engage a site visitor on their 3 visit to your site, or after they have visited a specific set or number of pages. With the FlowMedia Chat Engagement Platform it is possible to configure a limitless number engagement triggers.

Chat Transcripts and archiving: All chat engagements will be archived and or emailed based on your needs

Chat analytics: You will have access to an array of chat performance metrics and visitor demographics
Surveys and form data collection

mautic is open source marketing automation